On December 4, 2011, comScorereleased “$6 Billion in ‘Cyber Week’ U.S. Online Spending Sets New Weekly Record as Three Individual Days Surpass $1 Billion Threshold”. Did you get a large or small piece of that action? If you did not, perhaps we might be able to help.
If you were to ask the question “how does my website compare with the competition”, how would you answer that question?
- It is just as good
- It is not as good
If it is not as good, can you answer the question why? Another question is how do your customers look at your website? Is it easy to navigate? Are visitors able to get right to the product in order to make the purchase? Is your site getting exposure on different social media channels?
If you are serious about getting more customers and a bigger piece of online consumer purchases, here are some things to consider:
- Compare your website with your competition
- Google your products or service… where are you coming up compared to your competition?
- Take some time to compare your website with others in your industry or market.
- Put yourself in the shoes of customers; navigate through their site, now your site; see any difference?
- Although you should be concerned to what customers say about your products and services, you should be equally interested in what they think about your website. Connect with your customers by sending out surveys. Use services such as Survey Monkey (www.surveymonkey.com) to get customer input on:
- The quality of your product
- Customer service satisfaction
- Ease of use in navigating through your website
- Ease in purchasing products on your website
Connect with your customers by using Facebook and Twitter
- Promote specials
- Provide educational information
- Stimulate discussions
Interacting with your customers and website viewers provides invaluable information and guidance for optimizing your site and increasing sales. Here is an example of a website evaluation questionnaire:
1. Please grade our website on the overall content.
Excellent Good Average Poor Very Poor Undecided
2. Please grade our website on the ease of navigation.
Excellent Good Average Poor Very Poor Undecided
3. Please grade our website on overall look.
Excellent Good Average Poor Very Poor Undecided
Please tell us how much you agree or disagree with the following statements:
4. The vocabulary on our website is appropriate for the intended audience.
Strongly Disagree Disagree Undecided Agree Strongly Agree
5. The illustrations are appropriate.
Strongly Disagree Disagree Undecided Agree Strongly Agree
6. The text is clearly written and easy to understand.
Strongly Disagree Disagree Undecided Agree Strongly Agree
7. There are no grammar or spelling errors.
Strongly Disagree Disagree Undecided Agree Strongly Agree
8. The information on our website is accurate.
Strongly Disagree Disagree Undecided Agree Strongly Agree
9. The information is timely and up-to-date.
Strongly Disagree Disagree Undecided Agree Strongly Agree
10. The information is sufficient for the intended audience.
Strongly Disagree Disagree Undecided Agree Strongly Agree
11. The organization of the site is logical and clear.
Strongly Disagree Disagree Undecided Agree Strongly Agree
12. The user can clearly see where s/he is on the site.
Strongly Disagree Disagree Undecided Agree Strongly Agree
13. The user can easily move through the site to a desired location.
Strongly Disagree Disagree Undecided Agree Strongly Agree
14. The style is consistent throughout the site.
Strongly Disagree Disagree Undecided Agree Strongly Agree
15. Links are current and working.
Strongly Disagree Disagree Undecided Agree Strongly Agree
16. The background colors are pleasing.
Strongly Disagree Disagree Undecided Agree Strongly Agree
17. Visuals enhance rather than detract from the message of the site.
Strongly Disagree Disagree Undecided Agree Strongly Agree
18. The size of the text is easy to read.
Strongly Disagree Disagree Undecided Agree Strongly Agree
19. The site is interesting.
Strongly Disagree Disagree Undecided Agree Strongly Agree
20. What suggestions do you have for improving our site?
Interacting with customers and viewers will keep you on top of your game.