Sunday, November 20, 2011

Regina the Genius! What our clients are saying.

We don't mean to brag, but we're pretty sure we have the best Customer Care team in the industry. And we're not the only ones who think so! Many of our Web site clients frequently take time out of their day to tell us how our experts have helped them. Check out what people are saying about Regina Allen, one of our resident superstars! 

·      Trista Polo described her experience working with Regina as...
"Ah-May-ZING!!”

Regina was knowledgeable and made something that! I was always nervous about delving into - e-commerce - seem easy and very doable. Thank you Regina!!" 


·      Bettina Blanchard wrote to sing Regina's praises on two separate occasions! 
o           "I have worked with a majority of the tech support team and they are all good! That said, Regina was awesome!! Insightful, patient, knowledgeable and just great to work with. She made it a fun and enjoyable learning experience!  Regina exceeded my expectations and I have high standards which your talented people meet every day. This person, this day, stood out for me. Thanks for asking!  Give that girl a raise, she deserves it!
o           All your peeps are good. Really. And I am picky. Regina has quickly become my "got to” girl. Working on this large project has been made much easier, having one person who is familiar with the site and all its particulars. Thank you for letting your support techs call us back, it is a huge time saver and makes me an even happier customer! (if that is possible)." 

Response from Trista: We're delighted to hear that Regina helped you take the e-commerce plunge. And we're thrilled to know that Regina exceeded your expectations, Bettina! Incidentally, as far as we're concerned, it's a customer's right to be discerning!

Are you this happy with your current service? Never hesitate to evaluate a better solution… we are here to serve and make business owners more successful with their online business… and with our outstanding Customer Care team, it is easier than ever to connect businesses with people who need their products and services!

Did you know... 
There was nothing scary about this year's Halloween data! eMarketer pulled together projections from the National Retail Federation revealing that consumers expected to spend nearly $75 per adult on 2011's Halloween celebration. That's a jump from $66 in 2010, and a tremendous 28% leap over the year before!

What does this look like for online retail? Well, according to interclick, 32 percent of Internet users ages 18-34 would be shopping online for their Halloween party swag. That's more than Christmas or New Year's Eve party-throwers!

As eMarketer's researchers pointed out, "Halloween draws massive participation in part because of "its non-denominational nature and lack of lavish gift-giving." That means it was a great marketing opportunity – especially online – and that’s for just about any industry! 

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